1. First we listen
The first and most important step is that we listen because before we begin we want to know what your needs are and what you require. We can do this via email, over the phone or even face-to-face. And if we meet in person the kettle is always boiling, so we can sit down and talk it through with tea and biscuits.
2. We find your stuff
We have a network of factories that we use. We’ll take into account factors such as lead-time, complexity of branding and budget and we’ll make sure we use the most appropriate factory for the job who will deliver the best product for your brand.
3. We’ll give you a quote
Once we have pinned down the best factory for the job, we’ll figure out a quote and send you the details. We make this as clear as possible and easy to digest with all cost outlines, so no nasty surprises! We will also send you pictures of what you’re quoted on and if you’d like, we can send you physical samples too.
4. We’ll place the order
Once you’ve decided and are happy with the order, we’ll get it processed. You will receive an order confirmation the same day outlining all costs and specifications.
5. Our factories will make your items
Your order will then be made exactly as you have signed it off – no deviation from this or unexpected changes and that’s a guarantee. We promise to deliver the right products at the right price, on the right day and that’s why we only use people we trust.
6. We check before we dispatch
All of our products are quality control checked at various times in the production process. Then after our final check, we’ll ship it to your designated address.
7. You will receive an invoice
Once we know you’re happy with your order, we’ll send you an invoice. After an initial order where we ask for payment in advance of delivery, you’ll be entitled to one of our 30-day accounts.